1. Privacy Policy

Purpose: Commitment to protecting customer data.

PRIVACY POLICY

  • Purpose of Data Collection: We collect customer information (Full Name, Phone Number, Email) to confirm bookings, process orders, and provide customer support.

  • Scope of Use: Information is used strictly for internal management purposes within Saigon Social.

  • Storage Duration: Information is stored until a deletion request is received from the customer.

  • Data Security Commitment: We do not sell or share customer information with third parties, except when required by law enforcement agencies.

2. General Terms and Conditions

Purpose: Regulating the purchasing process.

TERMS OF SERVICE

  • Acceptance of Terms: By using our website and booking services, customers agree to comply with our regulations.

  • Ordering Process: Select service/product -> Provide information -> Payment -> Receive confirmation via email/message.

  • Age Restriction: In accordance with legal regulations, customers under 18 years old are not permitted to purchase or consume alcoholic beverages.

  • Right of Refusal: Saigon Social reserves the right to refuse service if customers do not comply with security or cultural standards at our establishment.

3. Payment Policy (English Version)

PAYMENT POLICY Customers can choose from the following payment methods when booking at Saigon Social:

  1. In-Person Payment: Cash or card payments at our establishment.

  2. Bank Transfer: Direct transfer to the official bank account of the business owner (account details provided during the checkout process).

  3. Online Payment: We accept payments through secure and reputable electronic payment gateways. Our system supports various card types and methods:

    • International Cards: Visa, Mastercard, JCB, American Express.

    • Domestic Cards: Local ATM cards and QR Code payments (QR Pay). Note: To ensure service quality, bookings are only confirmed once the payment is successfully recorded by our system.

4. Delivery and Service Fulfillment Policy

SERVICE FULFILLMENT POLICY

  • Method of Provision: Due to the nature of F&B and event services, we do not physically ship food or products via the website.

  • Service Confirmation: Upon successful booking or ticket purchase, customers will receive a Confirmation Code (QR Code/Email).

  • Redemption: Please present your Confirmation Code at Saigon Social’s address to utilize the service.

5. Return and Refund Policy

RETURN & REFUND POLICY

  • Booking Cancellation: Please notify us at least 24 hours in advance to be eligible for a refund or to reschedule.

  • Refund Eligibility: A 100% refund is issued if Saigon Social is unable to provide the service as committed.

  • Refund Method: Refunds will be credited back to the original account or card used via the VNPAY gateway within 7-15 business days, depending on the bank’s processing time.